Why are there so few online reviews of Re:Life? 

As a mental health clinic, we place the highest priority on client privacy and confidentiality. For this reason, we do not actively encourage online reviews, as many reviews in this space can be misleading or inauthentic. We believe that genuine word-of-mouth referrals remain the most meaningful measure of trust and care.
 

What services do you offer?

We offer a comprehensive range of mental health services, including psychiatry, psychology, counselling, psychotherapy, psychological assessments, Equine Assisted Learning Therapy and Sound Therapy. Our services are designed to support individuals across different mental health needs under one roof.

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Who can seek treatment at your clinic?

Our services are available for children, adolescents and adults. Depending on the concern, we tailor treatment plans to suit each individual’s needs.

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Do I need a referral to make an appointment?

No referral is required. You may contact us directly to schedule an appointment.

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How do I make an appointment?

Appointments can be made by contacting our clinic via phone, WhatsApp, or email. Our team will assist you in arranging a suitable date and time.

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What happens during the first session?

The first session focuses on understanding your concerns, background, and goals for treatment. This allows the clinician to recommend an appropriate treatment plan, which may include therapy, medication, or both.

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How long is each session?

Sessions typically last between 30 to 60 minutes, depending on the service and practitioner.

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Will my information be kept confidential?

Yes. Client confidentiality and privacy are of utmost importance to us. All personal information and session details are kept strictly confidential in accordance with professional and legal guidelines.

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Do you offer online sessions?

Yes, we provide secure and confidential online consultations for suitable cases, allowing clients to receive care remotely.

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Are online sessions effective?

Yes. Online mental health sessions have been shown to be effective for many concerns and offer greater accessibility and convenience while maintaining confidentiality.

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How much do sessions cost?

Fees vary depending on the service and practitioner. Please contact our clinic for detailed pricing information.

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Do you accept insurance or company medical benefits?

Some services may be claimable under insurance or company benefits. We recommend checking with your insurer or HR department, or contacting us for assistance.

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Are your clinicians qualified and licensed?

Yes. All our practitioners are fully qualified, licensed, and registered with the relevant professional bodies.

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What should I do if I am experiencing a mental health crisis?

We do not offer emergency services. If you are in immediate danger or experiencing a crisis, please seek emergency medical assistance immediately and go to the nearest hospital. 

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What if I feel nervous or unsure about seeking help?

It is completely normal to feel uncertain. Seeking help is a positive first step, and our clinicians strive to provide a safe, respectful, and supportive environment throughout your journey.